At LORD LUO IS MIGHTY LLC, we want our customers to have a straightforward experience when purchasing fitness equipment, yoga mats, and related products. If you are not satisfied with your purchase, you may be eligible for a return or exchange under the terms below.

1. Return Period

We accept eligible return requests within 30 days of the delivery date.

To be eligible for a return, please contact our customer service team within 30 days of receiving your order. Items returned without prior authorization may not be accepted.

2. Return Conditions

To qualify for a return, products must generally meet the following conditions:

  • The return request is submitted within 30 days of delivery.
  • The product is unused and in its original condition.
  • The product is returned with its original packaging, accessories, manuals, and other included materials, where applicable.
  • The product has not been damaged, altered, or excessively used.
  • The product is suitable for resale in its original condition.

For hygiene and safety reasons, certain products that have been used may not be eligible for return, particularly when the condition of the product prevents it from being resold.

We reserve the right to reject returns that do not meet the applicable return requirements.

3. How to Request a Return

To request a return, please follow these steps:

  1. Contact us at [email protected] within 30 days of receiving your order.
  2. Provide your order number, the product you wish to return, and the reason for the return.
  3. Our customer service team will review your request and provide return instructions if the return is approved.
  4. Package the product securely and include the information requested by our customer service team.
  5. Ship the approved return to the return address provided below or to any alternative return location specifically provided by our customer service team.

Please do not send a return before receiving return instructions when authorization is required.

4. Return Address

Approved returns should be sent to:

LORD LUO IS MIGHTY LLC
811 CLOYD DR APT 601
MAGNOLIA, TX 77355
WALLER, USA

Please retain your shipping receipt or tracking information until your return has been received and processed.

5. Refunds

Once we receive and inspect the returned product, we will determine whether it meets the applicable return requirements.

If the return is approved, the refund will be issued to the original payment method.

Approved refunds are generally processed within 3–5 business days after the returned item has been received and approved. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges, if any, may not be refundable unless otherwise required by applicable law or the return is due to an issue attributable to us.

6. Exchanges

We may accept exchanges for eligible products within 30 days of delivery, subject to product availability and the applicable return conditions.

To request an exchange:

  1. Contact [email protected] within 30 days of delivery.
  2. Provide your order number and details of the product you wish to exchange.
  3. Explain the reason for the exchange and identify the replacement product, if applicable.
  4. Wait for our customer service team to provide return and exchange instructions.
  5. Send the eligible product according to the provided instructions.

Once the returned product is received and approved, we will process the exchange. Exchange processing generally takes 3–5 business days after the returned product has been received and approved, excluding shipping time for the replacement item.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution, including a refund where applicable.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Please provide your order number and, when appropriate, clear photographs showing the product and the issue. Our team will review the situation and provide appropriate return, replacement, or refund instructions.

When a return is required because the product was damaged, defective, or incorrectly shipped due to an error on our part, we will provide appropriate instructions regarding the return shipping arrangements.

8. Non-Returnable Items

Certain products may not be eligible for return when they have been used, damaged, altered, or otherwise placed in a condition that prevents resale.

Products that are returned without meeting the applicable return requirements may be refused or may be subject to a reduced or unavailable refund, to the extent permitted by applicable law.

9. Return Shipping

For returns that are not related to a product defect, damage, or fulfillment error, the customer may be responsible for return shipping costs.

For products that arrive damaged, defective, or incorrect due to an error on our part, please contact us before returning the item so that we can provide the appropriate return instructions.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible, and the order may need to be handled under this Return Policy.